Nick Brown wrote:Exciseman wrote:It was almost as if the retailer perceived selling a bashed up product as acceptable.
Well, it isn't!!!! Maybe for a bottle destined to be immediately cracked open. But not otherwise.
But what would you expect a retailer to do with stock that isn't in perfect condition? Throw it out? All retailers sell stock that isn't in perfect condition (go to a bookshop if you want a ready example) and it is up to the customer to check things out if they want pristine products. And that's what you did. Many retailers would knock a pound off for stock that has obvious blemishes but I think expecting them to be apologetic is unrealistic.
Exactly so. I agree with bpbleus, not Nick, on this onebpbleus wrote:If a retailer lists a premium product for a premium price, the customer may reasonably expect it is in premium condition and will be shipped with premium care. If the product is not in pristine condition, the advertisement should say so. Period.
'Second hand' bottles should always be listed with pictures of the bottle and presentation materials actually being offered.
The above is so obvious that I don't understand this could be subject for discussion. Substandard practices of some retailers is a subject worthy of discussion, but to be really helpful, their identity should be revealed.
Exciseman wrote:Further to my post last week, I did have the audacity to ask TWE for more details before committing to a 'considered purchase'. Not even an acknowledgement! A shame.
There are, through, plenty of smaller retailers out there to whom personal service still matters greatly. Long may they thrive.
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