whiskytime wrote:I've never had this problem exactly...but isn't the air waybill a contract between the shipper (The Whisky Barrel) & the airline? So I'm guessing it's actually the seller or whoever shipped it responsibility. They should have a copy of the air waybill to clear this up or refund your money. I would contact them first (The Whisky Barrel).
mongo wrote:please keep us updated. i may never purchase from the u.k again if this doesn't end well. i'm nervous each time i order and it will only take one terrible story to spook me off for good.
mongo wrote:am i right in assuming that the whisky barrel is discounting responsibility for whatever this cockup was?
RegularChumpington wrote:mongo wrote:am i right in assuming that the whisky barrel is discounting responsibility for whatever this cockup was?
Not sure I follow the question. This is almost definitely not their issue. Everything started with the Delta employee who decided something was missing, opened it up and the whole drama begun. No package I've gotten before or since has had this mythical waybill number on it and it's been completely fine.
mongo wrote:generally, the shipper has a responsibility for the shipment until it reaches you. if i ordered something from amazon and it shipped originally through ups and then transferred to the usps for delivery (as often happens) and some random usps employee decided to not deliver it, the responsibility would be amazon's: they would either re-ship or refund my purchase. i am not sure what responsibility the whisky barrel takes or disavows for shipments to the u.s.
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